Customer care
Frequently asked questions
Quick answers about OOSYY orders, product condition, sizing, and delivery.
Are all items new?
Condition varies by product. The product page states whether an item is new with tags, new without tags, or pre-owned.
How do I choose a size?
Check the brand size, available measurements, fit notes, and the OOSYY size guide. Contact us if you need additional information.
Will I receive tracking?
Tracking is emailed when it is available for the delivery service selected at checkout.
Do you ship internationally?
Available destinations, delivery services and prices are shown at checkout. Destination duties or taxes may apply unless checkout states otherwise.
How do I request a return?
Read the Shipping and returns page and contact customer care promptly after delivery before sending an item back.
Can I change an order?
Contact us immediately. We cannot guarantee a change after an order has entered fulfillment.